Partnering with

Sulzer Australia has decided to migrate your mobile service to the Telstra network. You will need to keep your new SIM card and these instructions handy on the date provided for your location. Once you lose service on your old provider you can then swap to the Telstra SIM card.

Need help?

If you need assistance please call XXXXX. Your helpdesk will lodge a request with TAAconnect on your behalf if required.

Porting Dates:

• Sydney – DD/MM/YYYY
• Combarton – DD/MM/YYYY
• Salisbury – DD/MM/YYYY
• Carrum Downs – DD/MM/YYYY
• Laverton – DD/MM/YYYY
• Brendale – DD/MM/YYYY
• Head Office – DD/MM/YYYY
• Perth Airport – DD/MM/YYYY
• Newcastle – DD/MM/YYYY
• Maitland – DD/MM/YYYY

How to change your physical SIM card

1. Turn your handset off.
2. Gently insert the simcard tray key into the small pinhole opening in the SIM tray.
3. Apply a small /amount of pressure until the SIM tray pops out.
4. Grab hold of the SIM tray and pull straight out.
5. Look at the size of the SIM card you are removing and remove the same size from the new SIM card.
6. Swap your SIM card.
7. Re-insert the tray.
8. Turn your handset on.

How to activate your eSIM card

1. Do not complete this process until you have lost service from your old provider, esims can only be scanned once.
2. Remove your old simcard or esim.
3. Ensure your are connected to a data source (wifi for example).
4. Ensure your phone camera is turned on for scanning barcodes.
5. Scan the barcode on the esim provided with your phones camera.
6. Follow the prompts to activate.

Setting up MessageBank®

To retrieve voicemails or to set up your personal greeting, dial 101 on your handset to call the Telstra MessageBank® service. Once your call is connected, simply follow the prompts.

I am using a dual SIM Phone

If you are using a dual SIM phone you will need to go into your settings and update the SIM card in your SIM card manager. Each phone will vary on how to do this and we recommend looking up your phones user manual for complete instructions.