Adaptive Mobility Care: Simplifying Your Business Mobile Management

Managing your mobile fleet shouldn’t be a burden that takes you away from your core operations. At TAAconnect, we understand the challenges businesses face when managing their mobile services, which is why we’ve partnered with Telstra to bring you Adaptive Mobility Care – a comprehensive support solution designed with your business in mind.

What is Adaptive Mobility Care?

Adaptive Mobility Care is a managed service subscription that provides personalised support for all aspects of your business mobile solution. It’s designed to remove the complexity from mobile fleet management, allowing you to focus on what matters most – running your business.

Key Benefits

The Adaptive Mobility Care service handles all your mobile management needs, allowing you to get back to running your business. Our Australia-wide partner network means that you’ll get local support, and our team of Care Partners will help ensure that you’re getting the best value from your solution.

Local Australian Partner Support

Your dedicated and trusted Telstra Partner channel will not only become familiar with your business but provide you with a single point of contact and a deep understanding of your requirements and transaction history to provide a much more personalised support experience.

When you choose Adaptive Mobility Care, you’re not just getting technical support – you’re gaining a partner who understands your business needs and can recommend the right mobile solutions to help you succeed.

Dedicated Business Resources

When you subscribe, you’ll be provided with a dedicated phone number to call (or email address) to put you directly in touch with your Support Team who will be ready to assist you 8am-5pm Monday-Friday (QLD time).

No more navigating complex call centres or explaining your situation to a different representative each time. Your dedicated team knows your business and is ready to help whenever you need them.

Save Time and Avoid Frustration

No more wasting precious hours trying to get your new solution up and running and adding or modifying features. Your Telstra Care Partner takes care of all this and more, enabling you to focus on what helps your business flourish.

Consider how much time your team currently spends on mobile management tasks:

• Activating new devices when employees join
• Troubleshooting connectivity issues
• Managing plan changes and upgrades
• Handling international roaming for traveling staff
• Replacing damaged or lost devices

With Adaptive Mobility Care, all these tasks are handled by your dedicated support team – saving you time, reducing frustration, and increasing productivity across your organisation.

Comprehensive Support Services

Available Monday – Friday, 8am – 5pm QLD time

Our local Australian support team provides assistance with:

• Customer support by an expert team within Australia
• Assistance with activation of new services
• Change of plans
• Hardware orders of eligible devices from the Telstra Promotional Schedule
• Advising what the service features charges will be if applicable
• Change of ownership
• Cancellations, disconnections, and suspensions
• Sim replacements and sim PIN/PUK retrievals
• Replacement of devices under warranty
• Account consolidations
• International Roaming activation/barring/support
• Setting up call diversions
• Adding or removing service features
• Facilitation of warranty repairs

Australia’s Largest Mobile Network

When you choose Adaptive Mobility Care, you’re not just getting exceptional support – you’re also connecting your business to Australia’s largest mobile network.

Frequently Asked Questions

What is Adaptive Mobility Care?

Adaptive Mobility Care is a managed service subscription designed to provide personalised support for all aspects of your mobility solution, with a dedicated support team familiar with your specific business needs.

Will it cost me anything extra if I take up an Adaptive Mobility Care subscription?

Yes, the service is charged at $3 per service/per month (inc GST) based on the total number of active services on your account.

Can I use the Adaptive Mobility Managed Service credit to offset Adaptive Mobility Care?

Please contact us for information about service credits and how they may apply to your account.

Is Adaptive Mobility Care available for all business sizes?

Yes, whether you have 5 or 500 mobile services, Adaptive Mobility Care can be tailored to your business needs.

How quickly can I expect a response when I contact my support team?

Our support teams aim to respond to all inquiries within 4 business hours, with most receiving a response much sooner.

Getting Started with Adaptive Mobility Care

Getting started with Adaptive Mobility Care is simple. Contact your TAAconnect representative today to discuss your specific needs and how our managed service can benefit your business.

At TAAconnect, we’re committed to helping businesses like yours simplify mobile management and maximise the value of your mobile investment. Our partnership with Telstra ensures you receive the best possible service on Australia’s largest mobile network.Ready to transform how you manage your business mobile fleet? Contact TAAconnect today for a personalised consultation and discover how Adaptive Mobility Care can benefit your business.